Frequently Asked Questions
Find answers to common questions about Joy Matrimony
Registration
How do I register on Joy Matrimony?
Click the Register button, enter your mobile number, verify with OTP, and complete the step-by-step profile wizard. You can save your progress and return anytime.
Is registration free?
Yes, registration and creating your profile is completely free. Premium plans unlock additional features like contact requests and advanced search.
Can I register on behalf of a family member?
Yes, you may create a profile for a family member. Please ensure the profile information is accurate and that the person consents to being registered.
Search & Matching
How does the matching system work?
Our matching engine scores compatibility based on age, religion, caste, location, education, income, lifestyle, and horoscope factors. Higher scores indicate better compatibility.
Can I filter search results?
Yes, you can filter by age range, religion, district, marital status, and photo availability. The system automatically shows you profiles of the opposite gender.
What is horoscope matching?
We use the traditional Tamil 10-porutham system (Lahiri ayanamsa, Thirukkanitham) to calculate horoscope compatibility between profiles.
Privacy & Security
Who can see my contact details?
Your contact details are hidden by default. They are only shared after mutual interest and an approved contact request. You control visibility in your privacy settings.
Can I hide my profile from search?
Yes, you can adjust your privacy settings from your dashboard to control which fields are visible to other members.
How do I delete my account?
You can request account deletion through the privacy settings in your dashboard. Your data will be permanently removed as per our DPDP compliance policy.
Plans & Payments
What plans are available?
We offer Free, Silver, Gold, and Platinum plans. Visit our Plans page for current pricing and features included in each tier.
What payment methods are accepted?
We accept UPI, net banking, credit/debit cards, and cash payments at our Porur, Chennai office.
Can I get a refund?
Please refer to our Refund Policy page for detailed information on our refund terms and conditions.
General
Is Joy Matrimony only for Tamil Nadu?
Joy Matrimony is focused on Tamil Nadu and serves the Tamil-speaking community. We welcome members from all districts of Tamil Nadu.
How do I contact support?
You can reach us on WhatsApp at +91 90945 50678, email joycmatrimony@gmail.com, or visit our office at Porur, Chennai. Our office hours are Monday to Saturday, 10 AM to 6 PM.
How are profiles verified?
We verify profiles through mobile OTP, ID document verification, and manual review by our moderation team. Verified profiles display a badge.